Thank you for choosing Wren for your furniture needs. We take pride in the craftsmanship and quality of our products, and we stand behind our commitment to provide you with the best furniture solutions. To ensure your peace of mind, please read the following warranty details carefully:

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1. Wren Warranty Period

All our furniture items come with a standard Wren warranty period of 12 months from the date of purchase. This warranty covers manufacturing defects and issues arising from normal use of the product. Specific wren warranty periods for individual products may vary, and such details can be found on the product pages.

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2. What is Covered

During the warranty period, Wren will, at its discretion, repair or replace any furniture piece that exhibits manufacturing defects in materials or workmanship. This includes but is not limited to issues such as structural defects, faulty hardware, or problems with upholstery and finishing.

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3. What is Not Covered

This Wren warranty does not cover damages or defects resulting from:

• Normal wear and tear

• Misuse, abuse, or negligence

• Unauthorized modifications or repairs

• Exposure to extreme conditions (e.g., excessive humidity, direct sunlight)

• Failure to follow care and maintenance instructions provided with the product

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4. How to Claim Warranty Service

If you believe your product is covered by our warranty due to a manufacturing defect, please follow these steps:

a. Contact our Customer Service team at support@wren.co.za within the warranty period.

b. Provide your proof of purchase, which includes the date and location of purchase.

c. Describe the issue in detail and, if possible, provide photographs that clearly illustrate the problem.

d. Our Customer Service team will guide you through the warranty claim process and advise on the appropriate course of action.

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5. Resolution

If your claim is found to be valid under our warranty terms, we will, at our discretion:

• Repair the product to its original condition.

• Replace the product with an equivalent or similar item.

• Offer a store credit or refund, as appropriate.

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6. Additional Information

• Warranty claims are subject to local laws and regulations.

• Any repairs or replacements do not extend the original warranty period.

At Wren, we are committed to ensuring your satisfaction with our products. Please feel free to contact our Customer Service team for any warranty-related inquiries or assistance. We are here to serve you and make your furniture shopping experience a delightful one. Thank you for choosing us for your home furnishing needs.

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Please read our "Terms of Service"