Terms of Service

Welcome to Wren (hereinafter referred to as "we," "us," or "our"). By accessing or using our website https://www.wren.co.za (the "Website") and our services, you acknowledge and agree to comply with the following terms and conditions outlined in this Terms of Service agreement (the "Agreement"). Please read this Agreement carefully before using our services. If you do not agree to these terms, please do not access or use our Website.

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1. Acceptance of Terms

By using our Website and services, you affirm that you are of legal age and have the capacity to enter into this Agreement. You also acknowledge that you have read, understood, and agreed to abide by all the terms and conditions herein.

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2. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which can be accessed at https://www.wren.co.za/privacy-policy. Please review this policy to understand how we collect, use, and protect your personal information.

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3. Orders and Products

a. Product Information: We strive to provide accurate product descriptions and images; however, we do not warrant that product descriptions or content on the Website are error-free. If you have questions or concerns about a product, please contact our Customer Service team.

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b. Pricing: Prices for products are subject to change without notice. The final price displayed during checkout is the price you will be charged.

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c. Order Acceptance: Your order constitutes an offer to purchase a product. All orders are subject to our acceptance, and we reserve the right to decline or cancel any order for any reason, including but not limited to stock availability, incorrect pricing, or suspicion of fraud.

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4. Payment

a. Payment Methods: We accept various payment methods, including credit cards, debit cards, and electronic funds transfer. You agree to provide accurate and complete payment information and authorize us to charge the total amount of your order to your chosen payment method.

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b. Security: We employ industry-standard encryption technology to secure your payment information. However, you acknowledge that no data transmission over the internet is completely secure, and we cannot guarantee the security of your payment information.

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5. Shipping and Delivery

a. Shipping Fees: Shipping fees are calculated based on your location, the shipping method you choose, and the weight and dimensions of your order.

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b. Delivery Time: Estimated delivery times are provided for your convenience. However, we do not guarantee specific delivery dates and are not responsible for delays caused by unforeseen circumstances.

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6. Returns and Refunds

Please review our Returns and Refunds Policy at Shipping and Payment for detailed information on our return process, eligibility criteria, and refund procedures.

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7. Intellectual Property

All content on the Website, including text, images, logos, and trademarks, is the intellectual property of Wren You are granted a limited, non-exclusive, and non-transferable license to use the Website for personal, non-commercial purposes only.

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8. Governing Law

This Agreement is governed by the laws of South Africa. Any disputes arising from or relating to this Agreement will be subject to the exclusive jurisdiction of the South African courts.

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9. Changes to Terms of Service

We reserve the right to update or modify this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this Agreement periodically for updates.

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10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact our Customer Service team at support@wren.co.za.

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By accessing and using our services, you agree to abide by these Terms of Service. Thank you for choosing Wren. We look forward to serving you and providing you with quality furniture and exceptional service.